Send the order or invoice number, room and unit rating plates, readings, error codes, start time, checks already completed and clear photos.
In short: email [email protected] or call +48 71 707 90 25.
Frostbox can identify parts, resend documents, receive warranty reports and direct you to service. This is not an emergency channel; use the site procedure and emergency services for fire, shock or trapped persons.
What Frostbox can help with
- Replacement parts — gaskets, handles, hinges, panels
- Technical documentation and manuals — the operating and maintenance manual, the assembly card and the HACCP forms are ready to download
- Installation support and guidance
- Referrals to qualified service technicians in your area
- Warranty claims and assessment — the warranty chapter of the operating manual sets out the conditions and what a claim must include (download the documents)
Information to have ready
Gathering this before you call lets us — or the technician we refer — diagnose faster:
- Cold-room model and serial number (on the data plate)
- Refrigeration unit model and serial number
- Current temperature reading(s)
- Description of the problem and when it started
- Any error codes displayed
- Troubleshooting steps already attempted
- Photos of the problem, if visible
How to reach us
Send the data-plate details and a photo and we will advise, or refer you to a certified technician.
- Email: [email protected]
- Phone: +48 71 707 90 25
- Hours: 24/7, service requests included (office: Monday–Friday)
Related articles
- DIY vs. professional: where the line falls
- Tasks you can safely do yourself
- When to call a refrigeration technician
- Door problems
- Refrigeration units
Contact [email protected], phone +48 71 707 90 25, 24/7, service requests included (office: Monday–Friday).
