TERMS AND CONDITIONS

frostbox.pl Online Store
Version: 15 January 2026

1. GENERAL PROVISIONS

1. These Terms and Conditions define the rules for using the frostbox.pl online store, placing orders, concluding sales contracts, and the rights and obligations of the parties.

2. The owner and operator of the frostbox.pl online store is:

FIFO Prosta Spolka Akcyjna

ul. Kanonia 9, 50-328 Wroclaw, Poland

Tax ID (NIP): 8982295483 | REGON: 525881729 | KRS: 0001047768

Email: [email protected]

3. The frostbox.pl Store is intended EXCLUSIVELY for entrepreneurs within the meaning of Article 43¹ of the Polish Civil Code.

4. The Seller does NOT conduct consumer sales (B2C). Placing an order by a consumer is not possible.

5. Use of the Store constitutes acceptance of these Terms, the Privacy Policy, and the Return Policy.

2. DEFINITIONS

1. Whenever these Terms refer to:

• a) "Seller" — FIFO Prosta Spolka Akcyjna with registered office in Wroclaw
• b) "Customer" — an entrepreneur making purchases in the Store in connection with their business activity
• c) "Store" — the online store available at frostbox.pl
• d) "Product" — cold room, freezer room, refrigeration unit, insulation panel, or other goods offered in the Store
• e) "Custom Product" — a Product manufactured according to Customer specifications
• f) "Order" — the Customer's declaration of intent submitted through the Store
• g) "Specification" — a document defining the technical parameters of the Product
• h) "Contract" — the sales contract concluded between the Seller and Customer
• i) "Account" — the Customer's individual account in the Store
• j) "Business Day" — Monday to Friday, excluding Polish public holidays
• k) "Partner" — an entity cooperating with the Seller under a separate agreement (subcontractor, distributor, installer, agent)

3. CONDITIONS FOR USING THE STORE

1. Using the Store requires:

• a) device with Internet access,
• b) active email address,
• c) active Tax ID (NIP) or equivalent.

2. Placing an Order requires:

• a) entrepreneur status
• b) provide a Tax ID
• c) acceptance of Terms/Privacy Policy/Return Policy
• d) providing true business data

3. The Seller reserves the right to:

• a) verify Customer status
• b) refuse Orders
• c) request business documentation
• d) verify Tax ID in public registers (CEIDG, KRS, VIES)

4. The Customer declares they are:

• a) an entrepreneur
• b) provided data is true and complete
• c) they are authorized to represent the entity
• d) they have read and accept the Terms

5. Prohibited:

• a) providing false data,
• b) use frostbox.pl by consumers
• c) acting to the Seller's detriment
• d) infringing intellectual property rights

4. REGISTRATION AND CUSTOMER ACCOUNT

1. Account registration is voluntary but enables additional Store functions.

2. Registration requires:

• a) company name
• b) Tax ID
• c) registered address
• d) email address
• e) password to account

3. The Customer must maintain:

• a) keep login confidentiality
• b) not share the Account
• c) report unauthorized access
• d) update data when changed

4. The Seller may delete or block an Account for:

• a) terms violation
• b) false data provided
• c) acting to Seller's detriment
• d) 24 months of inactivity

5. The Customer may delete their Account by contacting the Seller. Deletion does not affect placed Orders or Contract obligations.

5. PRODUCTS AND PRICES

1. All Products are Custom Products. They are not prefabricated or held in inventory.

2. The Store offers:

• a) cold rooms (+14°C to +2°C)
• b) freezer rooms (-18°C to -25°C)
• c) combination rooms of cold and freezing room
• d) refrigeration units
• e) insulation panels (80-150mm)
• f) accessories

3. Each Product is manufactured according to Customer-defined Specification including:

• a) dimensions
• b) insulation thickness
• c) working temperature range
• d) refrigeration unit type
• e) location of installation
• f) additional equipment

4. Prices are:

• a) net (excluding VAT)
• b) given in EUR or PLN
• c) exclude delivery
• d) exclude installation costs
• e) may change until Order placement

5. The Seller may:

• a) change prices
• b) withdraw Products
• c) introduce promotions
• d) limit availability

6. Price changes do not apply to Orders already placed and confirmed.

6. PLACING ORDERS

1. Orders can be placed through:

• a) frostbox.pl (24/7)
• b) by email at [email protected].

2. The ordering process includes:

• a) product selection and Specification
• b) adding product to cart
• c) providing invoice data
• d) providing delivery address
• e) choose delivery method
• f) choose payment method
• g) all frostbox.pl Terms acceptance
• h) order confirmation by paying for the order

3. Placing an Order constitutes an offer to conclude a Contract under Article 66 of the Polish Civil Code.

4. After Order placement, the Customer receives automatic confirmation with technical Specification. This does NOT constitute offer acceptance.

5. The Seller may:

• a) contact Customer to verify
• b) refuse Orders without reason,
• c) refuse Order after negative verification
• d) cancel Order for non-payment

7. CONTRACT CONCLUSION — ACCEPTANCE BY PAYMENT

KEY PROVISION: Customer payment constitutes simultaneous acceptance of the technical Specification and conclusion of a binding sales Contract. After payment, the Customer cannot claim ignorance of the Specification.

1. The sales Contract is concluded upon crediting of payment to the Seller's bank account.

2. Customer payment constitutes:

• a) acceptance of the technical Specification sent with Order confirmation
• b) confirmation of reviewing the technical parameters
• c) confirmation that the Product meets Customer's needs
• d) confirmation of technical knowledge or specialist consultation
• e) authorization for the Seller to commence production
• f) commitment to take delivery
• g) acceptance of these Terms, Privacy Policy, and Return Policy

3. Before payment, the Customer receives:

• a) technical Specification
• b) final pric,
• c) estimated lead time
• d) delivery terms and cost
• e) links to Terms/Privacy Policy/Return Policy

4. The Customer must verify the Specification BEFORE payment. For questions or changes, contact the Seller before paying.

5. After payment:

• a) Specification changes require Seller's written consent
• b) may involve additional cost and time
• c) Seller is not obligated to accept changes

6. The Seller is not liable for Products manufactured according to the (payment-accepted) Specification if Customer:

• a) provided incorrect parameters
• b) did not consider installation conditions
• c) did not verify specification before payment
• d) did not consult a specialist before payment

7. Contract confirmation:

• a) after payment crediting, Seller sends confirmation
• b) confirmation containing Contract number, Specification, lead time, and contact details
• c) from this moment Production commences

8. PAYMENTS

1. Available payment methods:

• a) bank transfer
• b) credit/debit card (Stripe), Przelewy24
• c) leasing (selected Products)
• d) deferred payment (regular Customers)

2. Standard terms:

• a) 100% before production, or
• b) 50% deposit + 50% before shipment (Orders above EUR 10,000, by arrangement)

3. Payment deadline is 7 days from proforma invoice date unless otherwise agreed.

4. Bank details are provided on the proforma invoice. Transfer reference: order number / proforma number.

5. For non-payment:

• a) Seller may cancel Order after 14 days past deadline
• b) Customer owes statutory interest for late commercial payment

6. The Seller issues VAT invoices sent electronically, which Customer accepts per Article 106n of the Polish VAT Act.

9. DELIVERY

1. Delivery is made to the address specified in the Order.

2. Delivery methods:

• a) Seller's dedicated transport
• b) courier/freight company
• c) own collection (by arrangement)

3. Delivery costs:

• a) are calculated individually based on dimensions, weight and place of delivery
• b) provided before Order placement
• c) are not included in Product price unless indicated

4. Estimated lead times:

• a) standard configurations 2-4 weeks from payment
• b) non-standard 4-8 weeks
• c) Times are in Specification and may change.

5. The Seller provides at least 5 days' notice of planned delivery date.

6. Customer must:

• a) provide access to delivery location
• b) unloading capability
• c) authorized person for acceptance
• d) immediately inspect package and sign documents

7. Risk of accidental loss or damage passes to Customer upon handover to carrier.

8. If any shipping damage is detected, the Customer is obligated to:

• a) record the damage on the consignment note
• b) prepare photographic documentation
• c) immediately (within 24 hours) report the damage to [email protected]

10. PRODUCT ACCEPTANCE

1. Product acceptance occurs at the delivery location.

2. Upon receipt, an Acceptance Protocol is prepared, including:

• a) date and place of receipt
• b) Order and Specification number
• c) list of delivered items
• d) condition of the Product (notes on visible defects or damage)
• e) signatures of both parties

3. The Customer is obligated to inspect the Product upon receipt for:

• a) compliance with the Order and Specification
• b) completeness of the delivery
• c) visible defects and damage

4. Signing the Acceptance Protocol without any comments confirms that the Product:

• a) complies with the Specification accepted by payment
• b) is complete
• c) has no visible defects or damage

5. Visible defects not in Protocol will not be considered in complaints unless Customer shows they could not be discovered with due diligence.

6. For refusal without justified cause, Return Policy provisions apply.

11. INSTALLATION AND COMMISSIONING

1. Optional installation service is available. Cost and scope are determined individually.

2. In the event of self-installation by the Customer:

• a) The Seller provides installation documentation (assembly instructions, diagrams)
• b) The Customer is fully responsible for proper installation
• c) The Seller is not responsible for defects resulting from improper installation
• d) Commissioning of the electrical and refrigeration systems should be performed by persons with appropriate qualifications

3. Proper installation conditions include:

• a) a level, hardened ground surface
• b) adequate ventilation (especially for generators)
• c) access to an adequate electrical supply
• d) maintaining minimum distances from walls and obstacles

4. The seller offers technical support for installation:

• a) email consultations ([email protected])
• b) video tutorials
• c) remote start-up assistance

12. COMPLAINTS AND WARRANTY

1. Complaint rules and defect liability are defined in the Return and Complaint Policy forming part of these Terms.

2. Key provisions regarding complaints:

• a) the Seller's liability period for defects is 12 months from receipt
• b) defects must be reported within 7 days of discovery
• c) complaints must be submitted in writing (e-mail: [email protected])
• d) the parties exclude the application of warranty provisions to the extent permitted by law

3. The Seller is not liable for defects resulting from:

• a) improper installation or operation
• b) normal wear and tear
• c) unauthorized interference
• d) force majeure
• e) errors in the Specification accepted by the Customer (via payment)

13. MANUFACTURER WARRANTY

1. Products may be covered by manufacturer warranty (MTH S.r.l.) per warranty card terms.

2. Standard manufacturer warranty is 24 months from production date (not purchase date).

3. The manufacturer's warranty covers material and manufacturing defects, excluding:

• a) mechanical damage
• b) damage resulting from improper installation or operation
• c) normal wear and tear
• d) damage resulting from lack of maintenance

4. Warranty claims should be directed through the Seller ([email protected]).

14. LIMITATION OF LIABILITY

1. Seller's total liability is limited to the net Order value.

2. The Seller is not liable for:

• a) lost profits of the Customer
• b) indirect, consequential, or secondary damages
• c) losses resulting from business downtime
• d) damage to goods stored in the Product
• e) contractual penalties imposed on the Customer by third parties

3. Limitations do not apply to intentional damage or gross negligence.

4. Customer undertakes to maintain appropriate insurance for property stored in the Product.

15. TRADEMARKS AND LOGO LICENSE

This section regulates the use of Frostbox trademarks by Partners (subcontractors, distributors, installers, agents) to protect brand consistency and build recognition.

1. The Seller's trademarks include:

• a) the name "Frostbox" (verbal trademark)
• b) the Frostbox logo (figurative trademark)
• c) the combination of the name and logo (verbal and figurative trademark)
• d) the company colors (navy blue #1B365D, white, accents)
• e) all marketing materials and technical documentation

2. The use of Frostbox trademarks without the Seller's written consent is prohibited. Consent may be granted:

• a) under a separate partnership agreement
• b) in the form of a one-time written authorization
• c) by accepting the Affiliate Program Terms

PARTNER LICENSE

3. A Partner with written consent receives a non-exclusive, non-transferable license to use Frostbox trademarks under these conditions:

• a) license is granted for the duration of cooperation
• b) license is territorially limited to Partner's operating area
• c) license is royalty-free unless the partner agreement states otherwise
• d) license expires automatically upon cooperation termination

4. Permitted trademark use by Partner:

• a) sales materials and presentations for end customers
• b) Partner's website ("Partners" / "Brands" section)
• c) business cards and letterhead (with "Authorized Frostbox Partner" notation)
• d) service vehicle signage (design to be agreed)
• e) information boards at installation sites
• f) installation team workwear
• g) training materials for own employees

5. Prohibited trademark use:

• a) modifying logo (changing proportions, colors, fonts)
• b) using logo as part of own trademark
• c) use suggesting Partner owns the brand
• d) use in contexts that could harm brand reputation
• e) use after cooperation ends
• f) sublicensing without written consent
• g) registering domains containing "frostbox"

6. Technical requirements for logo use:

• a) minimum logo size: 30mm width in print, 120px digital
• b) maintain clear space around logo (min. 10% of logo height)
• c) use only official files provided by Seller
• d) light logo version on dark backgrounds; dark version on light backgrounds
• e) no placement on patterned or photographic backgrounds without consent

7. Partner obligations for trademark use:

• a) notify Seller of planned logo applications before implementation
• b) submit material designs with logo for approval (first time for each material type)
• c) immediately withdraw materials upon Seller's request
• d) inform Seller of trademark infringements noticed by third parties

8. The Seller provides Partners with:

• a) a logo package in the following formats: PNG, SVG, PDF, EPS
• b) a visual identification guide (Brand Guidelines)
• c) marketing material templates (presentations, flyers, business cards)
• d) product photos for commercial use
• e) materials are available after logging in to the Partner Panel or upon request ([email protected])

9. Violation of trademark usage rules will result in:

• a) a notice to immediately cease the infringement
• b) revocation of the trademark license
• c) possible termination of the partnership agreement
• d) liability for damages by the Partner

10. Upon termination of the partnership, the Partner is obligated to:

• a) remove all Frostbox trademarks from marketing materials within 14 days
• b) remove information about the partnership from the website
• c) return or destroy any logo materials (at the Seller's request)
• d) discontinue use of the title "Frostbox Partner" or similar

16. INTELLECTUAL PROPERTY

1. All Store content (texts, photos, graphics, logos, videos, software) is copyright protected and owned by Seller or its licensors.

2. Without the Seller's written consent, it is prohibited to:

• a) copy, modify, or distribute content from the Store
• b) use the Seller's trademarks (Frostbox, logo)
• c) use technical documentation for purposes other than installation and operation of the purchased Product

3. Customer acquires right to use technical documentation only for installation and operation of purchased Product.

17. DATA PROTECTION

1. The data controller is FIFO Prosta Spolka Akcyjna.

2. Personal data processing rules are in the Privacy Policy at frostbox.pl/privacy-policy.

3. Customer confirms reading and accepting the Privacy Policy.

18. CONFIDENTIALITY

1. Parties undertake to maintain confidentiality of commercial and technical information obtained in Order fulfilment.

2. In particular, the following information is considered confidential:

• a) pricing terms and discounts
• b) technical details of the Specification
• c) information about business plans

3. The confidentiality obligation does not apply to information:

• a) publicly available
• b) required to be disclosed by law
• c) disclosed with the written consent of the other party

19. FORCE MAJEURE

1. Neither party is liable for non-performance caused by force majeure.

2. Force majeure means unforeseeable and unavoidable external events including: natural disasters, wars, strikes, epidemics, pandemics, government decisions.

3. The affected party must immediately notify the other party.

4. If force majeure continues over 90 days, either party may withdraw without compensation obligation.

20. GOVERNING LAW AND DISPUTE RESOLUTION

1. These Terms and Contracts are governed by Polish law.

2. Disputes shall be resolved by the court having jurisdiction over the Seller's registered office (Wroclaw, Poland).

3. Parties shall attempt amicable resolution before court proceedings.

4. Matters not regulated are governed by the Polish Civil Code and applicable Polish law.

5. Invalidity of individual provisions does not affect remaining provisions' validity.

21. FINAL PROVISIONS

1. These Terms take effect upon publication at frostbox.pl.

2. The Seller may amend these Terms. Amendments take effect on publication and do not apply to prior Orders.

3. Account holders will be informed of significant amendments by email.

4. The following constitute an integral part of the Terms and Conditions:

• a) Privacy Policy
• b) Returns and Complaints Policy

5. Individual written arrangements prevail over these Terms.

6. Contact the Seller: