Contact Frostbox about quotations, documentation, parts, service or warranty. Include enough information to identify the equipment and route the request correctly.
In short: email [email protected] or call +48 71 707 90 25. For technical support, attach rating-plate photos and describe the symptom.
Contact details
| Item | Details |
|---|---|
| Company | FIFO P.S.A. / Frostbox |
| Address | ul. Kanonia 9, 50-328 Wrocław, Poland |
| [email protected] | |
| Phone | +48 71 707 90 25 |
| Website | frostbox.pl |
| Contact form | frostbox.pl/contact |
We take phone calls and e-mails 24/7, service requests included, and usually reply within a few hours. Office hours: Monday to Friday. Service visit dates depend on the type of request, location and service availability. Do not treat an indicative time as a guaranteed intervention period.
What should you include?
| Request | Essential information |
|---|---|
| Quotation | Intended use, product, target temperature, dimensions or calculator result, location and required date |
| Technical support | Model, serial number, error code, current temperature, description and photos |
| Spare part | Product code, photo of the existing part, dimensions and attachment method |
| Service | Installation address, symptom, start time, stock risk and equipment access |
| Warranty | Warranty certificate, invoice or delivery document, rating-plate data and full fault description |
| Replacement documents | Product code, production date and invoice number |
Use the request type and room ID in the email subject, for example: “Service — Algor — product code …”. One complete email is easier to assess than several messages containing separate pieces of information.
Before sending a technical request
- Protect the stored product under the site's procedure.
- Record the controller message before clearing it.
- Photograph the rating plate, whole room, controller and fault location.
- Note the setpoint, actual reading and the time the symptom started.
- Without removing covers, check the door, power and visible airflow obstructions.
- State which safe checks have already been completed and what changed.
Do not open the refrigerant circuit or electrical enclosure merely to provide more details. If there is a burning smell, sparking, suspected refrigerant leak or a trapped person, follow the emergency procedure before using the normal business contact.
Related articles
- Contacting Frostbox support
- Requesting a quotation
- Warranty and service claims
- Documentation and certificates
Contact details were checked against the official Frostbox website in September 2026. This is not an emergency-services number.
